At Derschutze Clothing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Returns Policy below.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:
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The item must be unused, unworn, and in its original condition.
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All original tags, labels, and packaging must be attached.
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The item must not show signs of wear, washing, damage, or alteration.
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Proof of purchase or order confirmation must be provided.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Gift cards
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Final sale or clearance items
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Customized or personalized products
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Items damaged through normal wear, misuse, or improper care
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method used during checkout. Refund processing times may vary depending on your bank, credit card provider, or payment service.
Shipping costs are non-refundable unless the return is the result of our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact our customer support team with your order details and photos of the item.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. Include your order number and clear photos of the issue so we can resolve it promptly.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Order Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact information provided on our website.
By placing an order with Derschutze Clothing, you agree to the terms outlined in this Refund & Returns Policy.